Zerorez of phoenix llc

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Could not determine your location, check if geolocation is enabled for this site. In my initial complaint, I addressed their rebuttal prior to their response. For the sake of clarity, I will do so again. He made it very clear that this is permanently damaged and that our only solution is a bonded insert. He did not. In fact his only suggested option is removing that piece of the carpet and gluing in a new piece of similar carpet.

If a mechanic states that he is unable to fix a tire, a fuel pump, or a transmission because of permanent damage and that the only solution is replacement, then the customer believes that mechanic in that it is unfixable.

Customers believe what the representatives of companies tell them. Yet Zerorez clearly assumes that somehow I was expected to be aware of this undisclosed rule and seeks to hold the estate accountable. This is a feeble argument. If they have this policy, it behooves them to communicate this prior to or during their service. It is also clear that Zerorez is leaning on this unrevealed policy as a loophole to avoid accountability. Somehow, this is my fault that they were unable to provide an adequate service, and clearly communicated that their inferior product is impotent yet expensive in this regard.

I will definitely be using this company often. Such a great experience! Thank you!!!! And quickly! No extra water or damp carpets. This is a business and my past experiences were that the carpet was still damp in the next business day — not so with Zerorez and the gentleman who was here was nice and professional and FAST! All stains came out perfectly! Our technician was friendly competent and did exactly what we wanted quickly. I would definitely recommend Zerorez!

Oliver was on time, very polite, and very detailed. Makes a huge difference in the life of your carpet. When asked if there were any biological issues such as blood, urine, feces or vomit, she stated there were none. The technician that She also observed and noted that all the carpeted areas to be cleaned had high traffic and visible wear.

The master bedroom had loose carpet. These spots came out in the initial cleaning. The customer signed and received a copy of these service notes. The following day, Saturday March 21st, [redacted] called in again stating that our cleaning changed the color of the carpet so now, instead of being a light color, the carpet looks dark and dirty.

He requested that someone come back out that day to see it, but we did not have the availability to accommodate that request. He was offered the earliest appointment in his area which was the upcoming Monday. He was not satisfied with that and attempted to demand that someone come out that day. He called again later and spoke with the Customer Service Lead and at that time stated that there were two orange-sized spots where the dog had vomited that did not come out and that the carpet looks dark and has streaks in it.

He again requested that someone be out that day, but was once again told that we did not have a technician in that area to dispatch to his home. He also called another Zerorez franchise in another state to complain that no one would come out and then called our office a third time that day. We then dispatched a technician to his home that day to assess and re-clean the areas of concern.

The technician that came out for the re-service was told by the customer that he observed the original technician mix our pre-treatment in a container with dark water and he felt that is what caused discoloration in the carpets.

The technician stated that the dark carpet in the master bedroom appeared to be a carpet patch and could not determine how our cleaning could have created a discoloration.

The technician manager reviewed the photos and offered another service solution utilizing a different piece of equipment to resolve the streaking. He reluctantly accepted it, but his desired outcome was that Zerorez pay for at least partial replacement of his carpet.

The technician manager and a lead technician were dispatched to his home, used additional equipment and resolved the streaks in the carpeting. Photos of the outcome were taken. The dark patch in the master bedroom was assessed and determined to be a pre-existing condition and not the result of our cleaning. Mr [redacted] called again the following day demanding a call from the owner. He wanted Zerorez to accept responsibility for damaging his carpet and pay for the replacement.

He was advised that we were in process of looking into his situation further to determine next course of action.